Westchester Publishing Services

Excellence Delivered

Westchester Summer 2020 Highlights

webinar

by Nicole Tomassi, Marketing & Conference Manager

Westchester and the publishing industry overall have continued to change how we work on publication projects this year. Being able to successfully pivot and adapt to a different norm is a central theme running through our highlights from the summer of 2020. Read on to learn some of the ways we continued to maintain vital connections with our clients and within the larger publishing community:

Working Better Together

Publishing Now webinar whitepaperIn early July Publishers Weekly and Westchester co-hosted the Publishing Now webinar where attendees across all areas of publishing had the opportunity to hear from stakeholders at BISG, HMH, Ingram, and Princeton University Press about how each company was addressing challenges within their companies and beyond that were impacting producing, shipping, and selling publications to consumers, identifying potential issues to be aware of heading into the highly important fall and holiday seasons, and ideas for how publishers could prepare to navigate effectively through these situations. In addition to the webinar video, Publishers Weekly produced a summary article, and the panelists contributed content related to the discussion that is available to read and download from our website.

Welcome to Carol Wilson

In September, Carol Wilson joined Westchester Education Services in the newly created position of Director of Client Solutions. Carol has extensive experience within education publishing including her work at Pearson, Edmentum, and Renaissance Learning. This recent blog post outlines more about Carol’s credentials and how she will work with Westchester’s clients.

 

Westchester becomes a member of BISG

BISG logoPublishing is an industry where each sector is highly reliant on other companies within the supply chain that transforms author’s creations and delivers the finished product to consumers in the formats they desire. In these complex times, participating in a forum where data informs effective strategies for stepping through each stage of the publication lifecycle can be extremely beneficial. That is why we chose to become a member of the Book Industry Study Group this August. In this blog post, Chief Revenue Officer, Tyler M. Carey explains why the time was right to take this step and how other companies in the publishing industry can do so.

 

IPG Independent Publishing Awards sponsorship

As a member of the Independent Publishers Guild, Westchester UK had the pleasure to sponsor the Education Publishing Award category during the Independent Publishing Awards ceremony, which took place virtually on September 22. Kudos to the independent publishers who were nominated in the various categories, and congratulations to all of the winning publishers. You can view the awards show here.

 

Westchester Publishing Services featured in PW Digital in India article

Being able to conduct operations digitally has been mission-critical during the past seven months, and the right tools are crucial to ensuring processes run as seamlessly as possible. Westchester’s adoption of the Dropbox platform a few years ago both within our internal teams as well as serving as the foundation for our Client Portal are detailed in this article which was part of the coverage in Publishers Weekly’s annual Digital in India section.

 

Keeping focused on the needs of individual publishers

Westchester has weathered many different business cycles during our more than 50 years of operation. At a challenging time for many in the industry, this summer we surpassed the milestone of having more than 250 active clients, publishers who rely on us for editorial, production, content creation, and project management services while workforces are remote and the ways readers purchase and consume content has dramatically changed. We have achieved this by consulting with each publisher to identify the best solution for their specific workflow issues, and providing them with finished projects they and their customers can be proud of.
Would you like to experience how a collaborative partnership can help your publishing program? I invite you to contact us to learn more.

by Tyler M. Carey, Chief Revenue Officer
I hope the Summer is going well for you and your team, all things considered. Things have been very busy at US employee-owned Westchester Publishing Services despite the headwinds caused by the pandemic within our industry.  We are editing and typesetting more projects for our clients this year than in any past year.
Related to the challenges in our industry, though, I wanted to make sure you received the outcomes from the “Publishing Now” webinar that we co-hosted with Publishers Weekly last month. We were fortunate enough to have stellar speakers from Princeton University Press, Houghton Mifflin Harcourt, Ingram, and the Book Industry Study Group on our panel, and the feedback to their insights about the supply chain and state of the industry was very favorable.
In case you missed the link to watch the webinar or read the post-webinar assets, you can access that info here.
One outcome for Westchester coming on the heels of the webinar is that many of our clients are engaging with us about different ways of working together. From an increased interest in using our Client Portal to having us handle different types of editorial or production tasks besides those we have handled for them before, we are finding our clients leaning on Westchester more and more for support in the current climate. 
Let me know if a quick call about any new ways we can help you would be helpful.  Be well.

by Nicole Tomassi, Marketing & Conference Manager

The staff at Westchester’s locations around the world are continuing to work remotely for their health and safety as well as that of their families. During this time, they have also been providing additional guidance for our customers as phases at other points in the publication project lifecycle are being impacted as a result of world events.

Regardless of whether we complete our work in an office or our homes, what remains consistent is our unwavering commitment to provide our clients with excellent service on every project they send to us. Read on to learn how each of our business units worked in various ways to support the evolving needs of our clients and industry colleagues during Spring 2020:

English language learning webinar

As students around the world shifted to a home-based learning environment practically overnight, one group requiring extra support were English language learners. Students learning an additional language benefit from in-person instruction that helps them obtain important communication concepts. Westchester Education Services’ Walter Henderson, Jr., moderated a webinar with language teaching experts in April that focused on how to support the needs of these students, and shared quality online language-learning resources that students could use while continuing their studies remotely.

Conferences Transform into Virtual Events

Event organizers who had in-person conferences planned for the spring had to make quick decisions, shifting from physical meeting spaces for delivering keynotes and conference content to platforms like Zoom and Skype. Chief Revenue Officer, Tyler M. Carey, wrote a blog post detailing how conferences serving the academic and university press sectors, including ALPSP UP Redux and AUP adjusted their content and delivery methods to keep their members informed.

How Westchester Supports Publishers

Download Services Checklist

Over the last four months, you’ve likely had to adapt some of your publication processes as a result of your staff working from home. Westchester has experience with creating workflows for our clients based on their project requirements, and we’ve received many inquiries about handling tasks that are further upstream or downstream in the editorial and production process. Read this case study about how we designed a custom workflow for West Margin Press, and review our services checklist to see all the ways that Westchester can help you.

 

Westchester Education Services participate in two SIIA panels

The Software and Industry Information Association (SIIA) Education Technology Conference originally scheduled for two days in June, was another conference that revised its format to virtual sessions, which took place over the course of three weeks in May and early June. Westchester Education Services President and Chief Content Officer, Kevin J. Gray, was the moderator for the session, “Haven’t We Seen This Before? Lessons Learned”. The knowledgeable panel of education industry experts provided guidance to the audience about what is working with remote learning and where improvements are needed to support students and their families. Kevin was also a panelist for the session “Product Paths to Support Learning”, that explored how educational publishers and ed-tech providers are adjusting their products and services to meet learners where they are in remote learning environments. (SIIA login may be required to view sessions)

Use the Client Portal to streamline project management

Having an easy to use, secure project management platform that helps you see the status of every project and each asset associated with it can save you from the hassle of lots of emails, and phone calls to track important information down while you and your staff are working remotely. This video overview of the key features of our award-winning Client Portal shows how efficient project management can be. After you watch it, get in touch with us to learn how it can be customized to your requirements.

IPG Virtual Spring Conference

Like the US, the UK conference calendar was upended, most notably with the London Book Fair completely scrapped for 2020. The Independent Publishers Guild (IPG) Conference originally planned as a one day event at the beginning of May transitioned to a 2 day virtual conference hall at the beginning of June. Westchester Publishing Services UK was an exhibitor at this first of its kind event for the IPG. Prior to the conference, UK Managing Director, Tim Davies, shared a video to IPG members about how Westchester supports independent publishers in challenging times and potential longer-term impacts for the industry.

Westchester Education Services forms DEI Committee

The need for increased representation in the publishing industry is very topical due to current events, and something that Westchester has been incorporating into our recruitment efforts for staff and freelance resources for a longer time. In March, the Education Services team unveiled a DEI Mission Statement that includes action items for creating and nurturing a diverse talent base. In June, we announced the formation and membership of a DEI Committee, who are responsible for developing goals and guiding the strategies to ensure an inclusive and equitable working environment for everyone. Later this summer, we will be hosting a webinar about measurable steps that publishers and ed-tech providers can implement within their business. While we still have more ground to cover in our own organization to achieve full equity, we believe it is important to work together with our industry partners so we can all develop best practices that help everyone attain this goal.

An out of this world Nibbies

The British Book Awards, known by their nickname the Nibbies usually holds a formal gala event to recognize publishers and authors that have had a significant impact on the British publishing industry during the previous year. Westchester Education Services sponsored the Academic, Educational and Professional Publisher of the Year category which was awarded in late June, While we couldn’t be there in person to congratulate the winner, having an astronaut make the announcement is a pretty cosmic way to share the news. Watch the publisher shortlist and winner announcement in this video, courtesy of The Bookseller.

Stay connected with Westchester

Stay in the know about the different products and services Westchester offers, including topical webinars by following our LinkedIn pages for Westchester Publishing Services and Westchester Education Services. To make sure we’re delivering content that’s relevant, take this one-minute survey to let us know what topics you would like Westchester to provide presentations about.

Everyone at Westchester hopes that you, your family and your colleagues will continue to stay safe and in good health. Our entire team stands ready to help our customers, our partners and others within the industry with editorial, production, and project management tasks related to your publishing program. We invite you to give us a call, send an email, or visit our website to learn more.

Nicole Tomassi, Marketing & Conference Manager

Join Westchester Publishing Services and Publishers Weekly for a webinar on Wednesday, July 8, about the changing modes of work, book production, printing, and distribution. Publishing Now: Day to Day Challenges & Solutions, moderated by Jim Milliot, Editor in Chief of Publishers Weekly, will explore the impact on editorial, production, and manufacturing workflows and options, with the following panelists:

  • Cathy Felgar, Publishing Operations Director, Princeton University Press. Cathy has operations, editorial production, manufacturing, and systems implementation experience in various positions with Macmillan, Columbia University Press, HarperCollins, and Cambridge University Press.
  • Brian O’Leary, Executive Director, Book Industry Study Group. Helping to resolve problems that impact two or more parts of the publishing supply chain, BISG membership represents the entire publishing industry, from publishers, distributors, wholesalers, retailers and libraries to printers, suppliers, service providers and more.
  • Marina Padakis Lowry, Senior Managing Editor, Houghton Mifflin Harcourt Books & Media group. Marina has more than 20 years’ experience with culinary, lifestyle, reference, and young readers’ books, and has held positions at several publishers, including HarperCollins, Penguin Random House, Oxford University Press UK, and Scholastic.
  • Kelly Gallagher, Vice President of Content Acquisition, Ingram Content Group. Kelly manages publisher relations for North America, which includes Lightning Source print on demand and CoreSource digital asset management and distribution. Prior to joining Ingram, he served as Vice President of Publishing Services at Bowker, and also served 10 years as a publisher and six years in association work.

Register now to attend this engaging review of our industry’s continuing adaptation to world events.

I also invite you to look over our handy checklist page. Even if you feel you know the full extent of Westchester’s capabilities, this list of editorial and production tasks that we help your peers with may give you new ideas about ways we can help you manage some of the bottlenecks you’re trying to deal with while many of us are working from home.

Get in touch to talk with us about how we can help streamline your pre-press processes.

by Tyler M. Carey, Chief Revenue Officer

We are all learning to adapt to a new, temporary normal during the COVID-19 Pandemic.  In publishing, specific issues arise for publishers that are not used to working in a distributed Work from Home (WfH) environment.  And even for those publishers that built their operations as WfH from the bottom up, the general disruptions of COVID-19 like having the kids home from school for an extended period are making this less of a typical WfH experience.

On Thursday, March 19th, Westchester Publishing Services gathered a panel of our partners in the industry to share about what they’re seeing in their markets, methods for successfully adapting to working from home, and more.  Speakers and Panelists included:

  • Nicole Tomassi, Westchester Publishing Services, Marketing & Conference Manager
  • Michael Jensen, Westchester Publishing Services, Director of Technology
  • Terry Colosimo, Westchester Publishing Services, Director of Operations
  • Kevin J. Gray, Westchester Education Services, President & Chief Content Officer
  • Cev Bryerman, Publishers Weekly – Publisher and Executive Vice President
  • Cathy Felgar, Princeton University Press – Publishing Operations Director
  • Rich Portelance, CareerPath Mobile – Founder and CEO
  • Andy Wilson, Dropbox – Global Director, Media Technology

Over the course of the webinar, we covered practical measures like how to handle tasks that were rote in the office but now need new solutions remotely, technology solutions for file sharing and communications, and the empathy needed when working and managing remotely in our current environment to adapt to different challenges than we might normally encounter in the office or WfH.

Key considerations covered in depth in the below links include the following practices and ideas:

  • Take Inventory of your associates at home computer equipment – don’t assume all have appropriate equipment – PC, printer, etc.
    • Quite likely they do not have all the software they need to work from home, so consider IT support that will be needed
    • Follow up with your associates as their needs may change as they become settled into their new routine
  • Take Inventory of your associates’ internet connectivity from home – be sure to consider impact on bandwidth of school age children doing classes from home
  • How do your associates connect to the company’s email system from home?
    • Get your associates’ phones set up with company email access
  • Be sure to collect cell phone numbers for all associates –  and circulate the list
    • Confirm with each that they receive text messages – for urgent communications
  • Centralize Documentation like the above phone numbers and processes —critical information should be centralized in a common location. Consider Dropbox Paper so comments can be made as procedures may change
  • Consider how associates will access documents on company servers/systems which they must print at home
    • Small size documents can be transferred via company email from the server to the local machine
    • Large documents (i.e. <3mb) can be transferred via file sharing services such as DropBox
  • Consider how your associates will mark-up and communicate edits/comments to manuscripts/documents
  • Schedule regular (perhaps daily, but at least every other day) team conference calls – video conferencing if possible – so your associates stay and feel connected
    • Remember this is physical distancing not social distancing. Use video conferences for social interactions like lunch together with your team. Those watercooler interactions you’re used to in the office are on hiatus, and video can help fill that void.
  • Show Understanding and Be Flexible – Empathize – many of your associates are doing this, work from home, for the first time – and this is a foreign experience – they need time to adjust
  • Good News – the publishing business can continue and be successful without everyone being in one physical office location – a period of adjustment, yes – but will quite likely lead to real and permanent changes in how we do business, and cost savings

Here are the links for: the Webinar recording, the Presentation in PDF format, and a PDF of Questions & Answers from the webinar.

We have also compiled this list of articles and videos with helpful information about working remotely. Please use the Contact Us form to reach out with any feedback, needs we can help with, or ideas for working from home during these times. Westchester Publishing Services will provide further webinars in the coming weeks and months, and welcomes your input.