Westchester Publishing Services

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Publishing Ecosystem

editorial

headshot of Tyler Careyby Tyler M. Carey, Chief Revenue Officer

The team at US employee-owned Westchester Publishing Services are enormously fortunate to work with the hundreds of publishers and content providers around the globe that we support. While we’re always eager to help problem solve our clients’ content, editorial, production, and digital project challenges, we realize that we don’t exist in a bubble. Our portion of the publication life cycle is a crucial piece to ensuring quality in publications and digital content – but plenty of other organizations play key roles beyond us and the publishers we serve. Westchester’s meetings during January and February reinforced this, as our paths crossed with a number of our key partners and organizations that provide further support to our clients.

January saw me meeting with the head of the City of London’s Stationers’ Company during his visit out to meet with North American members in New York City. Tony Mash is a rarity in the world of British livery companies, as he is a dual US/UK citizen, providing leadership to what is essentially an extension of London’s guild system. The Stationers’ Company plays a key role as a leading organization for the content and media industries, hosting frequent in-person and virtual events to let thought leaders in areas of our industries as varied as journalists, pen manufacturers, publishers, and intellectual property attorneys explore topics that affect our industries through an interdisciplinary lens. The North American members will be hosting an upcoming webinar about the transatlantic IP implications of the use of AI within the publishing industry. Additional details and registration information can be found using this link.

To Tony’s credit, by leveraging his US and UK perspectives, he has helped grow the North American contingent of the Company to a few dozen active participants from all areas of publishing and media. More about the Stationers’ Company and how to join can be found on their site.

Six people seated around a circular table topped with menus, plates, silverware, and drinks.
Stationers and colleagues: Roger Rosen, Brian O’Leary, Tyler M. Carey, Michael Healy, Lorraine Shanley, and Tony Mash.

During the above get together, I also had a chance to visit with the Book Industry Study Group’s Executive Director, Brian O’Leary. Brian was excited to discuss this year’s BISG Annual Meeting, being held on April 12th in New York. This event routinely presents excellent panels and discussions around the industry’s pressing issues. Perhaps even more rewarding is the opportunity to meet and network with a wide array of publishing professionals who work in many areas of our industry, allowing us to meet vendors, publishers, and partners with which we might not typically interact on a regular basis. I highly recommend checking out the day’s agenda and signing up.

The late Winter also saw visits Deb Taylor (Westchester’s COO) and I made to our partners at Ingram and Dropbox. Ingram graciously hosted us for a meeting about our ongoing work together to support their publishers and authors with ePub conversion services and other capabilities. As part of our trip out to LaVergne, TN, we had an opportunity to tour Ingram’s Print on Demand facility, seeing the continually improving capabilities available to help publishers and self-published authors take a book from digital files – like the ones we create for our clients – at one end of their facility to shipping printed books off to consumers at the other end of the facility in lightning fast time. LightningSource has earned its moniker, for sure.

Our colleagues at Dropbox hosted me and Deb for an afternoon to talk about Westchester’s use of Dropbox’s API as part of our Client Portal, which makes publishers’ lives super easy by allowing them to transmit files to Westchester, and then track their projects at each stage. Westchester further uses Dropbox Paper for documenting our clients’ style guides and requirements, DocSend for marketing, Dropbox Sign for client contracts, and many more pieces of the Dropbox ecosystem. During our visit, we got to sit in for interviews and discussions that were filmed for an upcoming project. Stay tuned for this short digital film, this Spring.

bearded man wearing glasses, burgundy floral shirt and blue blazer with handkerchief in the breast pocket. Behind him are a film crew preparing to do a video shoot.

Other partners and organizations with shared interests in the publishing industry came up in many more discussions with our clients during the late winter.

  • One legal publisher was seeking out a partner to help with content development on an anniversary publication, so we were able to connect them with the talented Linda Secondari at Studiolo Secondari to explore her team’s writing and photo capabilities, to help them realize their vision for a 4-color tribute book that differs from their typical legal publications.
  • In discussions with another publisher about BISAC codes and THEMA codes, we were able to point them to our friends at the Book Industry Study Group, which provides guidance and tools to support this kind of mapping.
  • Another partner of ours was looking for a speaker on accessibility to help educate their clients about the European Accessibility Act, so we were able to connect them with the leadership at Benetech to arrange a webinar on this topic.
  • And another publisher was looking to repurpose books from their backlist, seeking to scan them, extract text, and chunk that text into a content management system for digital research. Through our own capabilities and those of our scanning partner, we were able to help them scope and execute on this plan.

Westchester is one individual provider within the overall publishing ecosystem, but due to the hundreds of publishers we work with and our shared industry networks, we’re able to help connect our clients with other trusted partners that can help solve problems that overlap or are adjacent to the work that we do.

Contact Us to talk about your publishing challenges, vision, and plans. Westchester is happy to explore our core competencies in content development, editorial, production, and digital. But, if your needs require something outside of our capabilities, we will be quick to say so and recommend a partner who could help. Solving problems and building relationships within the publishing community is what we do best. Reach out today and let us know what problems we can solve for you.

by Tyler M. Carey, Chief Revenue Officer

headshot of Tyler Carey2023 has been another busy year here at US employee-owned Westchester Publishing Services, as we continue to expand our stateside and offshore operations to further support our clients’ editorial and production needs. In addition to our standard editorial and production work, we are supporting numerous clients who are expressing increased interest in scanning backlist titles, print-on-demand file requirements, accessible ePubs, developmental editing, permissions, and author support tasks.  Across our global operations based in the US, UK, and India, we now support approximately 600 clients around the world. We appreciate the feedback from these partners that has helped us better understand how we can work with publishers and content providers to resolve their problems and deliver quality publications to their readers. 

To best support both client growth and the additional services we are providing, we announced two promotions earlier this Summer.  Deb Taylor has been promoted to our Chief Operations Officer, and Christober Masilamani has been promoted to our Managing Director for our Chennai, India production operation.  More information about their new roles can be found in this press release.  Let me know if a discussion with Deb or Christober about incorporating your needs into our plans and direction would be helpful. You can Contact Us anytime to schedule a discussion with your sales point of contact and our leadership team. 

We enjoy having an ongoing dialogue with the market about topics impacting our industry. Here are a few discussions that may be of interest to you: 

  • Last month, I spoke on the Publisher Nation podcast with Digital Book World’s Bradley Metrock – and industry thought leaders Lorraine Shanley (Market Partners International) and Andrea Chambers (NYU Masters in Publishing) – about how publishers are exploring AI within their workflows. You can watch the YouTube feed of our discussion. 
  • On October 10th, I will be presenting on the “Amplifying Impact” panel at Dropbox’s Work in Progress conference in New York City. I’ll be speaking about how we partnered with Dropbox to build out our Client Portal, and how both of our organizations continue to explore ways publishers and media organizations can leverage tools and technology to make their work more efficient.  You can sign up for this one-day event on Dropbox’s site. I’ll also share a blog post afterwards with info about the day’s content and any best practices that may be worth tracking. 
  • Most exciting of all, our next Publishing Now webinar – launched in partnership with Publishers Weekly – is coming up on Thursday, October 26th.  Speakers include Marina Padakis Lowry from Union Square & Co., Diem Bloom from Johns Hopkins University Press, and Bill Rojack from Midland Paper and Two Sides North America. Our panelists will be exploring the ways books are being produced in our new normal, including topics related to AI, workflow, and working with partners. You can sign up here. 

If there are any areas where you have questions, contact us to schedule a brief Zoom. We always like to help, even if that means connecting you with our partners who may be better able to support those needs that are outside our area of expertise. I would welcome the chance to hear from you, and learn more about what you’re exploring with your 2024 publications program. 

by Tyler M. Carey, Chief Revenue Officer

headshot of Tyler CareyUsually, the Autumn weeks leading up to Halloween and Thanksgiving have been times when Westchester’s clients were heads down on projects, aiming to hit end of year deadlines, and we found ourselves in a more transactional mode on projects. This Fall has been different though, with a lot of discussions between our clients and our sales, editorial, and production teams about changes to workflows and ways we can help address additional challenges our clients are having in getting their work on titles completed and getting their books to market.

The lunch meetings I’ve been having with clients during the past few months suggest that in some ways, we’re all finally settling into a bit of a more active ‘new normal’, and this also seems true about how we’re bringing our books to market. The seasonal rhythms in our businesses still continue to adapt and evolve as we move from a time of reactive behavior, where our clients were trying to adapt to the news of paper shortages and crowded windows at the printers. A year on, everyone is more cognizant of those challenges and better prepared for the schedules books are requiring now.

In another indicator of this more active normal, instead of focusing on supply chain challenges like we have in previous sessions, our recent Publishing Now webinar, in partnership with Publishers Weekly, looked at how publishers can pivot to better embrace industry trends for accessibility and sustainability. You can view the webinar here on YouTube, to see Kristen McLean (NPD Books), Bill Kasdorf (Publishing Technology Partners), and Rachel Martin (Elsevier) discuss these topics and share their insights.

Something else I’ve noticed in my recent in-person meetings with clients is how casual and ‘normal’ having in-person meetings is again. No one is being cavalier about the lingering risks of the pandemic, but declining infection numbers and the increased level of comfort many people have about conducting in-person meetings has made them a viable alternative for vendors and our clients to use to advance as many key topic areas as possible, rather than engaging in a series of Zoom meetings, countless cycles of emails, or Slack messages.

These recent discussions I have been having with clients have me feeling very upbeat and emboldened about the path the publishing industry is taking, with exploring new ways of doing things, doubling down on growth, and further embracing change. Here at Westchester, our teams are busy supporting clients in areas of their workflows that hadn’t been part of our “traditional” role in the past. Specific areas include the growth of our program for Ingram ebook distribution clients, through which we provide ebook conversion services for an affordable rate, to managing client assets in CoreSource and other platforms, and taking on more specific production and manufacturing tasks to free more time up for our clients’ staff. To me, that underscores how the industry is working together to find innovative ways to improve the speed with which books are being produced, and with less cost.

To make sure I wasn’t applying a Boston-New York-DC corridor perspective to the wider industry goings on, I reached out to Tim Davies, the CEO of Westchester’s UK operation, to see if he found the in-person uptick in activity was holding true for him – especially with his recent attendance at the Frankfurt Book Fair representing Westchester’s UK book and education units.

“From my perspective,” Tim shared regarding Frankfurt, “it was smaller and quieter than pre-pandemic but a ‘quiet’ Frankfurt is still busy and buzzy by the standards of any other trade event. Definitely fewer attendees, with several people commenting to me that they’d noticed US visitor numbers were well down. That said, it was great to spend time with old friends and colleagues and compare notes on our current experience of our respective publishing sectors, and international markets. Everyone I spoke to said they were really pleased that they’d come and that they expected next year’s numbers and vibe to be much more akin to how it used to be. I’ve already booked my hotel!”

This article in Publishers Weekly and this article in The Bookseller profile the scale of attendees at the Frankfurt Book Fair this year vs. prior to the pandemic, supporting Tim’s points above. PW also shared highlights of other recent regional conferences for booksellers, while Frankfurt was underway, demonstrating the uptick in interest in in-person events, and the opportunities that brings about for publishers and booksellers. It certainly feels like we’re returning to a time where more business may be done at places like the Javits Center in New York and the Olympia in London, as well as numerous smaller conferences around the country and the globe, where specialists meet to cover their products and areas of expertise. It’s invigorating to see this trend underway again.

So, let Westchester know what’s changing for you: What’s been keeping you busier than ever? What’s working well? What partners are helping save the day? What can US employee-owned Westchester be doing to help you? As we all continue adapting together, I welcome a conversation about ways your team is changing how you do your work, and exploring the additional ways our teams can help you.

by Tyler M. Carey, Chief Revenue Officer

Long time readers of the Westchester Publishing Services blog will know that prior to the pandemic, traveling into the market to meet with our clients and prospective partners was a key means of getting to know clients and their work, better understanding competitive gaps we needed to address, and also exploring new services that the market needed to help solve it workflow challenges. This blog was often filled with post-conference updates from the likes of the London Book Fair, BEA, Frankfurt, ASU+GSV, and more.

Over the course of the past year and a half, Westchester’s sales and marketing efforts have pivoted to better engage with our clients and partners via Zoom meetings with individual clients, webinars that were focused on meaningful content instead of commercials about our capabilities, and segmented email marketing messages to share updates on our efforts to continue expanding services to address the market’s rapidly evolving needs. Those needs pivoted during the lockdown and then further changed due to the ongoing pandemic’s impact on our industry’s staff, products, and supply chain.

Westchester still has all of its over 400 global staff working remotely, and at this point we have no plans to reopen our US-based offices in a “hybrid working model” capacity anytime before the beginning of 2022. We’ve successfully served our clients and grown our business quite a bit using a distributed working model, and can continue to do so as long as the situation requires.

But, on a recent warm, sunny New York City afternoon, I found myself sitting in Bryant Park, sipping a cup of coffee prior to my first in-person dinner meeting in over 18 months. A number of US-based members of London’s Stationers’ Company gathered for dinner to catch up and talk about the impacts of the supply chain and other factors on our industry. PW will be co-hosting a webinar on this subject with us in just a few days. [Updated 10/18 – You can now view the webinar on our YouTube Channel.]

Since that dinner, I’ve had the great fortune to head out into the field with Bill Foley, our longstanding Key Accounts Manager, and Deb Taylor, who recently joined us in the newly formed role of Director of Business Development and Marketing.  Bill, Deb, and I have started scheduling more field-based lunches and dinners to meet with publishers to learn more about what has changed in their organizations since the pandemic began, and how Westchester can best address their workflow needs. Topics like expanding our publishing technology solutions, providing standalone copyediting and permissions services, and more have been discussed already.

And we’re keen to pick up those lines of dialogue with you, whether it’s in person or via a Zoom or phone call. What things are impacting your publishing program? How can vendors like Westchester best help you navigate your editorial and production processes, taking as much burden off your team’s shoulders while they’re navigating all the manufacturing and supply chain factors that are taking up a lot of attention right now?  In other words, how can Westchester help you?  Contact us to schedule a meeting or call to explore things further.

 

by Nicole Tomassi, Marketing & Conference Manager

Westchester and the publishing industry overall have continued to change how we work on publication projects this year. Being able to successfully pivot and adapt to a different norm is a central theme running through our highlights from the summer of 2020. Read on to learn some of the ways we continued to maintain vital connections with our clients and within the larger publishing community:

Working Better Together

Publishing Now webinar whitepaperIn early July Publishers Weekly and Westchester co-hosted the Publishing Now webinar where attendees across all areas of publishing had the opportunity to hear from stakeholders at BISG, HMH, Ingram, and Princeton University Press about how each company was addressing challenges within their companies and beyond that were impacting producing, shipping, and selling publications to consumers, identifying potential issues to be aware of heading into the highly important fall and holiday seasons, and ideas for how publishers could prepare to navigate effectively through these situations. In addition to the webinar video, Publishers Weekly produced a summary article, and the panelists contributed content related to the discussion that is available to read and download from our website.

Welcome to Carol Wilson

In September, Carol Wilson joined Westchester Education Services in the newly created position of Director of Client Solutions. Carol has extensive experience within education publishing including her work at Pearson, Edmentum, and Renaissance Learning. This recent blog post outlines more about Carol’s credentials and how she will work with Westchester’s clients.

 

Westchester becomes a member of BISG

BISG logoPublishing is an industry where each sector is highly reliant on other companies within the supply chain that transforms author’s creations and delivers the finished product to consumers in the formats they desire. In these complex times, participating in a forum where data informs effective strategies for stepping through each stage of the publication lifecycle can be extremely beneficial. That is why we chose to become a member of the Book Industry Study Group this August. In this blog post, Chief Revenue Officer, Tyler M. Carey explains why the time was right to take this step and how other companies in the publishing industry can do so.

 

IPG Independent Publishing Awards sponsorship

As a member of the Independent Publishers Guild, Westchester UK had the pleasure to sponsor the Education Publishing Award category during the Independent Publishing Awards ceremony, which took place virtually on September 22. Kudos to the independent publishers who were nominated in the various categories, and congratulations to all of the winning publishers. You can view the awards show here.

 

Westchester Publishing Services featured in PW Digital in India article

Being able to conduct operations digitally has been mission-critical during the past seven months, and the right tools are crucial to ensuring processes run as seamlessly as possible. Westchester’s adoption of the Dropbox platform a few years ago both within our internal teams as well as serving as the foundation for our Client Portal are detailed in this article which was part of the coverage in Publishers Weekly’s annual Digital in India section.

 

Keeping focused on the needs of individual publishers

Westchester has weathered many different business cycles during our more than 50 years of operation. At a challenging time for many in the industry, this summer we surpassed the milestone of having more than 250 active clients, publishers who rely on us for editorial, production, content creation, and project management services while workforces are remote and the ways readers purchase and consume content has dramatically changed. We have achieved this by consulting with each publisher to identify the best solution for their specific workflow issues, and providing them with finished projects they and their customers can be proud of.
Would you like to experience how a collaborative partnership can help your publishing program? I invite you to contact us to learn more.