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What We’re Reading at Westchester – Holiday 2018 edition

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compiled by Nicole Tomassi, Marketing and Conference Manager

I’m not quite sure how a year has elapsed since I put together the 2017 compilation of books that employees of Westchester Publishing Services read and wanted to recommend to others, but lo and behold, here we are. My colleagues have chosen a selection of titles as interesting and unique as each of them are, and you’ll likely find at least one book you should gift to yourself or to a fellow bibliophile who is special to you. Following these recommendations, are links to some other Best of Lists from this past year with book selections perfect for every age group and book category.

Make your gift go even further by purchasing any of these titles from your local independent bookseller. Simply click on the cover to locate a bookstore near you (or where the person you’re gifting it to is located). Happy holidays, and seasons readings!

These Truths: A History of the United States – by Jill Lepore

Publisher: W.W. Norton (a Westchester client publisher)

Why I recommend this book:  My wife is kind enough to give me a book every year for my birthday, from the local bookstore on Small Business Saturday. At a recent dinner party, we were discussing books we’d liked with two history professors – one teaches with my wife at Lewis University, her husband teaches at Loyola University in Chicago. My wife and her colleague both mentioned Lepore’s recent book on the history of Wonder Woman and this new book. I look forward to devouring this and challenging my beliefs on American history, and my wife is looking forward to reading it as well.

Selected by: Curt Alliaume, Project Manager, Westchester K-12 Publishing Services

The Witch Elm – by Tana French

Publisher: Viking

Why I recommend this book: Tana French’s Dublin Murder Squad series has been so enjoyable for me that when this standalone novel was released, I knew I would like it too. The book is about a young man recovering from injuries sustained when burglars broke into his apartment and beat him up badly, who then goes to live with and care for his dying uncle at his family’s ancestral home—and then a human skull is discovered hidden in a tree in the back garden. The writing is incredible, and it’s fascinating to see French’s knowledge of interrogation techniques from the point of view of the person being interviewed.

Selected by: Kimberly Giambattisto, Senior Production Editor

Never Use Futura – by Douglas Thomas

Publisher: Princeton Architectural Press

Why I recommend this book: A book about a typeface is probably not for everyone, but if you enjoyed the documentary Helvetica, you’ll appreciate this ironically titled look at arguably the twentieth century’s most influential sans serif. Baked into the story of Futura are implications for the potential value of artistic compromise and the politics of appropriation. This is a quick read, a bit more engaging in its historical research than some of its later interpretations and case studies, but filled with interesting nuggets throughout.

Selected by: Scott Keeney, Production Manager – Composition and Digital Production

Inventing Edward Lear – by Sara Lodge

Publisher: Harvard University Press (a Westchester client publisher)

Why I recommend this book: I have always been a fan of Edward Lear and his nonsense rhymes, but he is even more interesting than I knew. A wonderful bio explores his writing, milieu, music, psychology, and influence. His drawings often incorporated his face (sometimes more of him, his rotund form worked well for many creatures) in his image of a bug, a snail, etcetera. I read here that Lear’s body of work may be viewed as an emotional autobiography, something of himself in every character. I am now going to read everything by Lear that I can get my hands on.

Selected by: Amelia Thurston, Production

The Little Book of Hygge: Danish Secrets to Happy Living – by Meik Wiking

Publisher: William Morrow

Why I recommend this book: Meik Wiking is the CEO of the Happiness Research Institute in Copenhagen. (Yes, that’s really a thing.) Being based in Copenhagen, he may be biased about why Denmark is the happiest place on earth, but over the course of this entertaining and at times thought-provoking look at the benefits of chilling out, wearing fluffy socks, drinking cocoa, and spending time with your friends and family, Wiking hits upon a number of meditative maxims about living in the moment that may benefit all of us. Especially as cocoa and fluffy socks season arrives here in the States.

Selected by: Tyler M. Carey, Chief Revenue Officer

The 17th Suspect – by James Patterson & Maxine Paetro

Publisher: Little, Brown and Company

Why I recommend this book: This book is about a string of shootings taking place in San Francisco, with the killer randomly choosing his victim. The main character, Sergeant Lindsey must hunt down the killer while also trying to balance motherhood, wifehood, and a disease that could kill her. I chose this book because it has a strong female lead who asks help from other strong lead women to help with the case. Also with each turn of the page, the suspense grows to where you reach the end and are surprised to found out the killer’s identity. I highly recommend it.

Selected by: Kenia Gonzalez, Customer Service Representative

The Secret Lives of Color – by Kassia St. Clair

Publisher: Penguin Books

Why I recommend this book: This book caught my eye when I was browsing in my local Waterstones shop in Stratford upon Avon. It’s beautifully designed, printed and bound, with colour edging to the pages and restrained and elegant use of colour icons inside. It was a definite ‘impulse buy’ which transpired to be not only a beautiful object in itself, but also a fascinating and entertaining read, describing the history of colour, its use and meaning through the ages. It also reinforced the value of local bookshops and how high-quality production values and cleverly-curated merchandising can sell more books.

Selected by: Tim Davies, Managing Director, Westchester Publishing Services UK

The Fifth Season (Book 1 of the Broken Earth Trilogy) – by N.K. Jemisin

Publisher: Orbit

Why I recommend this book: There is a reason Jemisin won the Hugo Award three years in a row with this series (and broke a record by doing so)! In this gripping first installment, she builds a mysterious world in which Earth is a single continent that has been repeatedly ripped apart by seismic catastrophes over the past several centuries, and the telekinetics known as orogenes are the only thing keeping the human race from dying out completely. I won’t say any more because Jemisin keeps her world’s secrets close to her chest, but this is a mesmerizing book that should not be missed.

Selected by: Ashley Moore, Copyeditor

White Fragility: Why It’s so Hard for White People to Talk About Racism – by Robin DiAngelo

Publisher: Beacon Press

Why I recommend this book: In White Fragility, DiAngelo, an expert on racial and social justice issues, explores systemic racism in American society, delving into the often subconscious ways in which the dominant culture remains dominant. Her book challenges the notion of “good old days,” forces the reader to explore what it means to be white, and offers concrete ways for whites to challenge assumptions and to act as allies for equality. This book is a fascinating read recommended to me by Nilofer Ali, our K-12 Resources Manager.

Selected by: Kevin J. Gray, Managing Director, Westchester K-12 Publishing Services

Educated – by Tara Westover

Publisher: Random House

Why I recommend this book: This compelling memoir is about the author’s upbringing as the youngest of seven children raised by her paranoid, survivalist father and his wife, an herbalist and unlicensed midwife, in rural southeastern Idaho. Due to her father’s distrust of the government, his four youngest children weren’t even known to exist (no birth certificates were filed) and they never attended school. Education came from the Bible, the Book of Mormon, and a children’s science book, along with physical labor in their father’s scrapyard. Tara’s journey from this unfathomable existence to graduating from Brigham Young University and Cambridge University is a testament to the strength of the human spirit when someone believes in –and helps you to recognize– your full potential.

Selected by: Nicole Tomassi, Marketing and Conference Manager

For even more selections and reviews, check out these compilations:

New York Public Library’s Best Books of 2018 – Top titles for young children, teenagers, and adults.

National Public Radio’s Book Concierge – Practically a mini-library of more than 300 books that can be sorted by a multitude of categories.

The Scholarly Kitchen Chef’s Selection Part 1 and Part 2 – Contributors to the Society of Scholarly Publishing’s Scholarly Kitchen blog share the titles that they enjoyed reading in 2018.

5 Books I loved in 2018 – by Bill Gates

San Francisco Chronicle’s Holiday Gift Guide: Novels, Memoirs, Cookbooks, and more. Lots more.

 

Westchester has been a client of Dropbox for some time, and after conducting an in-depth analysis of the extent of their capabilities, we made the decision to partner with them at the beginning of 2018. It is important to us as a company to ensure our clients are able to use a best-in-class solution product that allows them easier ability to transmit files and track versions than they could with FTP sites, WeTransfer, or other alternatives. While Westchester has had enterprise FTP solutions via FTP and web-based FTP transfer for many years – constantly expanding those capabilities, we realized that many of our newer and legacy clients were adapting to newer transfer options.
 
In our latest version release of the Client Portal, Westchester has integrated features of the Dropbox API to save our clients valuable time when sending and receiving files, as well as tracking versions and interacting with Westchester on their projects. By adapting Dropbox features into the Client Portal, clients benefit from both the Dropbox DBX platform as well as our own project management software, to gain a clearer understanding of where each project is in the editorial or production workflow, and engage with their assets throughout the project. 
 
Learn more about our use of Dropbox in this video, and contact us to find out how using Westchester’s Client Portal can streamline your production workflow.

by Tyler M. Carey, Chief Revenue Officer 

Late last month, I headed back across the Atlantic to visit with our growing customer base in the United Kingdom, as well as spend some time with Tim Davies, the Managing Director of our UK subsidiary. After spending another week visiting customers and attending conferences with him, I continue to be amazed at the depth of understanding of the strategic challenges facing publishers that Tim brings to even the most basic of engagements regarding editorial and composition services. Westchester, along with our clients are exceptionally fortunate to have Tim on board.

Lionel Bender speaking at The Bookseller Children's ConferenceOur first event of the week together was The Bookseller’s Children’s Conference, held at County Hall in South London in the shadow of the London Eye. We had meetings scheduled with a number of customers and prospective partners, and were elated with the amount of booth traffic from publishers who had never spoken with us before, wanting to learn more about how Westchester helps their peers. The opening session providing an overview of the industry stats (the state of juvenile publishing remains strong!) was reassuring and encouraging. Of particular interest to us in the sessions that followed were the comparisons between the US and UK markets provided by Hanna Otero (Lonely Planet Kids) and educational publishing luminary Lionel Bender. The Lonely Planet perspective largely dealt with how to package content for different markets, whereas the educational session dealt more with the trends in US supplemental educational publishing that could be considered within the British market. The former is of keen interest to Westchester as we do handle global editions for publishers, and the outcomes shared in the educational session bore some attention at our stand during the conference. Educational publishers came to take meetings and discuss the work being done by our stateside “K-12” division, which provides content development, editorial, and design services to US and UK publishers. The Bookseller continues to put together phenomenal conferences for the industry, and we look forward to seeing their staff again at FutureBook in November.

Tyler Carey and Tim Davies at the Westchester Publishing Services UK launch partyIn addition to being in town for the Children’s Conference and the monthly BookMachine meeting, Tim and I also had the opportunity to formally celebrate the opening of our UK office in Stratford-upon-Avon. Gathering with some customers, partners, and a few bottles of prosecco, we toasted this milestone in expanding our presence in the UK, and got to continue the week’s trend of meeting with publishers to better understand their particular take on the publishing landscape.

While I was in England, I also attended two events with the Stationers’ Company, the UK-based publishing guild that I joined last year. The Stationers’ Company plays an active role in the UK publishing industry, The plane tree at Stationer's Hall, Londondrawing members from all portions of publishing and media, from the paper industry to printers, writers, editors, publishers, typesetters, newspaper journalists, and more. The Sunday after I arrived, the historic Stationers’ Hall was opened to the public for tours as part of  Open House London. I volunteered to help, providing background about the hall to visitors who wanted to see the architecture or learn more about the Stationers’ as a livery company. The hall itself, built after the great fire, sits upon the prior hall used by the guild, where Shakespeare’s folio had been registered for copyright. While I knew enough of the history and trivia to welcome people into the hall for the Open House, my fellow publishing colleagues gave me even more interesting background about the building, including the fact that the King James Bible had initially been debated in committee in the original hall on that location.  The plane tree in the courtyard is also noted for having been planted on the ashes of burnt, pirated books, accounting for how it is one of the oldest and largest plane trees in London.

Tyler Carey at the 2018 London Bridge Sheep DriveI tacked on a few vacation days to this tripTyler Carey marching the flock of sheep across London Bridge to take in a West Ham soccer game, and for the last Stationers’ event of my trip. As shared in a blog post earlier this year, a privilege under guild membership is the annual marching of the sheep across London Bridge. A centuries-old tradition, guild members marching a flock of sheep into London is symbolic of the privilege of doing business within the city. I joined my fellow Stationers’ – and the members of other livery companies – to gather together and walk across the bridge with our sheep, documented by Guildhall in their records for eternity. Not a baaaaa-d way to end a trip to London. (Sheep-ish apologies)

Are you based in the UK and interested in learning more about how Westchester can help you with your editorial and production needs?  Contact us to arrange a discussion at the Frankfurt Book Fair, FutureBook, or at a meeting in between these next two conferences for the Westchester UK team.

 

by Terry Colosimo, Director of Operations

Before joining Westchester, I was a Production Manager at an academic publisher working with both printing and composition vendors. Though quality and cost were of importance, the vendor’s level of customer service weighed heavy in my decision-making process, and sometimes projects were awarded to a vendor due to the level of care that the customer service representative (CSR) would bring to it. Even though I have not purchased services for quite some time, I still have contact with some of the very first CSRs I was introduced to.

Once I started working here, my responsibilities transitioned from seeking out vendors to ensuring that Westchester’s reputation for quality and service was maintained. Fortunately, this has been an easy task to carry out, in that the representatives we have on our team exhibit the same traits which I sought out when I was on the publisher’s side of the desk.

Ask yourself whether your current editorial or production vendor embodies these qualities:

Responsiveness—responding to a customer in a timely manner would seem to be obvious, but I think we have all experienced that uneasiness that comes while waiting for a response. Many times your representative may not have all the information they need to answer your question, but this should not stop a representative from sending out a quick acknowledgment to let you know that they are looking into your query or working on your request. Once that acknowledgment is made, they should then get back to you in a timely and thorough manner.

Experience—a customer service team should have extensive knowledge in all areas of publishing services. Their combined experience comes from grasping the nuances of client’s production workflow. An experienced CSR knows what to ask if you are uncertain about the particulars of a job. What may be a new product or workflow for you may be familiar to your CSR and they should be able to help navigate the process with you. Not each customer is the same, but what a CSR learns from each customer helps build a knowledge base for each one on the team to use.

Flexibility—because not every client is going to follow the same model and not every one of your own projects is going to be the same, good customer service requires being flexible. You should get reassurance, and not resistance from your CSR that they can handle a time-sensitive or high profile project. Systems should be adaptable enough so that a unique project does not negatively affect the rest of your projects or schedules.

Ownership—you should feel like your CSR fully owns your account and acts on your behalf. A CSR’s responsibility is to make sure that everyone in the organization understands your SOPs; sees that any changes get implemented within each department and cross-trains others so that there is seamless service if they are away. Based on their knowledge and the relationship they have built with you, they should be able to work with you and offer suggestions if needed. Ownership also means acknowledging when mistakes are made and working on getting those resolved to your satisfaction.

Proactive—if a problem does occur, your CSR should be able to determine its cause and how to get it resolved as quickly as possible. They should work with production to determine ways to avoid such situations from happening in the future and give you a sense of confidence that an issue has been thoroughly addressed. And given their experience on your account, they should understand your needs well enough to resolve as much as they can internally before raising a query with you.

These five traits are what I believe set a vendor apart, and propel them into becoming a trusted partner to a publisher.  At Westchester, these are far more than a list of desirable qualities – they are key components guiding the approach we take with every project each of our valued clients provides us.

I hope my thoughts about customer service were helpful and informative for you. In my next post, I will share my thoughts with you on the subject of client visits.

by Nicole Tomassi, Marketing and Conference Manager 

The 4th Annual Publishers Weekly Star Watch event took place in New York City on September 12, 2018. Co-hosted by Publishers Weekly and Frankfurt Buchmesse – producers of the Frankfurt Book Fair, it shines a spotlight on the contributions and innovations of people making an exceptional impact in the US or Canadian book publishing industry.

This year the nominating committee received nearly 300 individual submissions that were carefully considered and narrowed down to a field of 40 individuals receiving PW Star Watch Honoree status. We were thrilled to learn our colleague, Westchester K-12 Publishing Services Managing Director, Kevin J. Gray, was one of the finalists. The achievements and qualities Kevin displays that were integral to his selection were profiled in the September 3, 2018 edition of Publishers Weekly.

I recently had the opportunity to ask Kevin about the significance of this recognition for him, and he shared these thoughts:

“It’s incredibly exciting to be nominated as a Publishers Weekly Star Watch top honoree. This recognition from Publishers Weekly is an affirmation of the dedicated focus on excellence that the managers and staff of Westchester Publishing Services K-12 demonstrate daily. Our success would not be possible without their contributions. I’m grateful to be part of a company that understands the needs of a changing market and that empowers its leaders to grow the business in directions that anticipate and respond to the needs of publishers and educators.”

Congratulations to Kevin and the entire Westchester K-12 team on earning this achievement!