Westchester Publishing Services

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Jensen’s Journeys – Visiting Chennai

Services

by Michael Jon Jensen – Director of Technology

Michael Jon Jensen, and the software development team at Westchester’s Chennai office

I recently returned from my third visit to our offices in Chennai, India. The first trip seven months ago was an adventure and a revelation; the second, three months ago, was a return for strategic development. This most recent trip was a reunion with colleagues who I now consider friends, to refine our mutual long-term plans.

My first ever trip to India, in late April of 2017 — was a cultural whirlwind. The intersection between an ancient civilization, the impacts of a few hundred years of colonization, and 21st-century modernity means that Chennai lives all of them simultaneously. Their day-to-day traffic manifests that complex intersection: handcarts, bikecarts, scooters, motorcycles, three-wheelers, autos, small trucks, panel vans, and big trucks interweave constantly, usually gracefully (if terrifyingly hair-raisingly), blithely ignoring lane markings and traffic signs. I tried to put my foot through the floor so often that my right calf ached at the end of the first few commutes.

During that first visit to our Chennai offices, I discovered a depth of skill and capability that I’d only halfway understood. I found a desirable Indian workplace comprised of good jobs which were well-staffed, and a production workflow focused on quality-control at every stage, across the board.

I shouldn’t say I was “surprised” by anything I saw in our Chennai offices on that first trip. Before joining Westchester Publishing Services, I’d done due diligence by talking with a lot of publishers I knew to confirm their reputation before signing on, and to be sure that their Indian staff were well treated. I heard nothing but support.

What I saw on that first trip exceeded my expectations, and delighted me. I also reveled in the reality that at the Chennai offices we have our own software development team, who were already deeply knowledgeable about data transformations, typesetting nuances, as well as XML, EPUB, and textual presentations. These are things I’ve done and loved my whole career, and I realized that we could insource a lot of development, building internal strength, and creating some amazing tools together to serve our clients’ needs, and to expand what’s possible behind the scenes.

My job just got more exciting at that point.

My second trip, in August of 2017, was a solid week of engagement, bookended each day by that brief, routine commute in Chennai’s hair-raising traffic. That time, I complimented myself on only freaking out about the traffic once or twice per commute, such as when a family of five on a motorcycle swerved successfully around the three people on a scooter who were swerving around a slow-moving bicycle cart.

During that second visit, Elan and Christober (Development Chief and Head Architect, respectively) and I strategized out the next 18-24 months. From immediate priorities to stretch goals, we laid out what might be achieved given our existing strengths and client needs, and given our capabilities. Such fun, imagining what we could build. What kinds of hires would we want to make to achieve specific goals? What steps should we take now, to enable certain kinds of analysis a year from now?

Regarding this most recent third trip, begun when the January winter storm began?  Apart from my luggage finally arriving the day of my departure from India (a story for another day), it was sheer delight.  I was returning to meet with friends, people I had worked with to devise some radical improvements of already-streamlined production services, and to re-envision data infrastructure. Only geeks can get excited talking about the user interfaces for our backend workflows, which will also feed data to our client-facing Portal. And we were trans-Atlantic geeks, to be sure.

We’re already working out how to design a “scholarly EPUB” format optimally suited for scholars; refine image and textual analysis tools to flag possible problems like rivers, or stacks, or a disproportionate degree of “feathering”; identify the richest 25% of the document’s content; auto-categorize publications, via multiple frameworks (Amazon, BISAC, LC, etc.); identify most-related titles within a publisher’s WPS ouvre; and on and on.

Of course, we work on this stuff together daily from across the ocean, via Skype, phone, and email. But there’s nothing like being in the same room with really smart developers, brainstorming ways to enhance the quality, the beauty, the processes, and the value of the work we produce.

Best of all, during this visit’s daily commute, I didn’t slam on my “virtual brake” at all. I can’t say I was calm, but clearly, some part of me had become acculturated to Chennai’s traffic.

On my next visit to Chennai, we’ll hammer out the strategic structural necessities, and the required scripted processes to enable our next leap forward.

I can’t wait for that next trip!

– Michael

Tim Davies, ALPSP UP Redux, Stationers’ Company – and more

By Tyler M. Carey – Chief Revenue Officer

Sign outside The British Library, site of the 2018 ALPSP UP Redux Conference

Westchester’s year is off to a great start, especially with the growth of our work in the UK market. As you may have seen a couple of weeks ago, we have brought on Tim Davies, formerly of The History Press and Oxford University Press, to help us grow our business in the UK.  Tim’s expertise running publishing companies, and his previous experience with American firms such as Baker & Taylor and Author Solutions has him uniquely positioned to help Westchester not just grow our client base, but also to identify any areas where we should grow. He is currently actively engaged in expanding our bench of copyeditors in Great Britain to help us stay ahead of the curve in our copyediting capacity as we grow.  And boy, are we glad Tim is doing that! At ALPSP’s UP Redux conference, there was a tremendous level of interest from the UK’s university presses about the work that Westchester does with many of their peers in the US, as well as more and more work with UK-based publishers.

Our friends at UCL Press hosted the recent ALPSP UP Redux, which was a well programmed conference for the university press and academic publishing spaces. The show had an international feel as a result of old friends from the States including Duke University Press and The MIT Press sending staff, giving the conference a set of contrasts to draw from for sessions and discussion. The US presses that came gave helpful, proven insights on where the US university press space has been and where it’s going; The MIT Press’ Amy Brand’s Keynote was particularly effective in exploring these areas. Timothy Wright (Edinburgh University Press), David Prosser (RLUK) and his panel, and Bloomsbury’s Richard Charkin also contributed quite a lot of perspective about where academic, university press, and library programmes have been headed. Andy Redman from Oxford also provided a very practical walkthrough of how a larger university press has embraced XML-first production to handle its large legal list, tying in nicely with the later panel on “buy vs. build” regarding tech platforms.

From the UK perspective, the use of Open Access as a mechanism to help grow presses rapidly was covered by UCL Press and other UK based presses, as well as JSTOR’s Frank Smith who added to the global perspective by talking about how Open Access has helped put scholarly content into the hands of scholars and consumers in emerging markets. There was some debate on this topic, but based on the successes of smaller start-up university presses in the UK – as well as those like UCL Press that have experienced growth fueled by open access – it was impossible to challenge the use of Open Access as a way to launch a program. The debate did continue though, as it pertains to the Higher Education Funding Council for England’s (HEFCE) position that all UK monographs need to become open access in the near future. You can read more about publishers’ concerns regarding HEFCE’s stance in this article by The Bookseller.

Another highlight for me was once again visiting Stationers’ Hall for the New Members evening at The Stationers’ Company. While I’m still very much a new recruit myself, it was great to speak with other publishing professionals who are interested in joining the Company, as well as seeing old friends who have been members for years. Of special focus during the evening’s open presentation was a focus on the Stationers’ Academy and other charitable programmes run by the Company. It was inspirational to hear members speak of the mentoring work they do to help children better navigate their education and early professional development. There is truly a commitment at the Company to help others, while also ensuring that publishing continues to remain a viable path for young graduates, keeping up the Company’s more than 600 years’ worth of work growing the industry.

During the remainder of my trip to London, Tim and I took the opportunity to meet with existing partners. We also took time to plan for the upcoming IPG Spring Conference (if you haven’t registered yet, mention Westchester when you do) and the London Book Fair.  Westchester will have stands at both conferences and we’re eager to talk about all the great work we are doing with publishers in the US, and increasingly in the UK and Europe.  Please contact us to arrange a meeting to discuss your publications program and ways we can help.

by Mark DaGrossa, Director of Creative Services

Hello everyone! In this post, I will cover general use images and where we obtain them. As we work on most design projects, there is always a need to find the perfect image to enhance the design of the project. It may be a full page image, an image to use as an icon, or an item collaged into a header. No matter what the use, it is very important to follow the correct procedures for acquiring an image.

For example, did you know you cannot simply use anything you find on the Internet? If you do a Google Image search, many images will pop up. However, that doesn’t mean you have permission to use any of them.

I had no idea! So where can I find the images I need for our project?

If you need a simple image of a pencil, for example, you can probably do that yourself using a smartphone or digital camera. You could try to find free image resources online, though it can be tricky to determine what is actually free to use. For projects that are more specialized, it’s always best to retain the services of a designer. Designers possess the artistic training and access to image resources that will enhance the look and feel of your project far better than if you attempt to do the work yourself.

Many of the images designers use come from photographic stock houses, which offer professionals a huge selection of royalty free images, and are a very helpful resource when you’re trying to find a specific image. Most of these images can be manipulated and used however you need for the final design.

For certain projects, we need one amazing shot of a specific item or place. In that situation, we will often use a photographer based in that region. I recall a project where we were working on a sales incentive program and found this spectacular image of the destination hotel the clients were using. It was taken by a local photographer who only shot fine art images of Florida. A deal was worked out with all parties to use the images and the final product was completed for the client.

When a project requires images from a certain time period or place, then we work with museums or historical societies to source and use images from their collections. For example, if you need a tree from a specific natural park in Indiana, the designer will need to find a source who can verify that this tree is from this forest. You will not be able to just use any tree, especially if the description in the book calls out the tree and forest.

In conclusion, using the services of a designer is cost-effective because a designer will work with you to make sure that your design aesthetic is followed. They will coordinate with the owner of the images to obtain the necessary permissions or will find another reputable source to acquire pictures which suit your project. Working with a designer prevents the problems that can occur when images are obtained without receiving authorization from the artist to whom the work belongs. Resolving these issues can often cause delays that can be costly and time-consuming to fix. If you use a designer from the beginning, the process will go far more smoothly and you’ll end up with a project which is exactly as you envisioned, or even better.

Have a great day!

Mark

By Nicole Tomassi, Marketing and Conference Manager

In 2017, Westchester Publishing Services enjoyed several significant accomplishments, and we’re already hard at work to build upon those successful initiatives in 2018.

These achievements are possible thanks to the efforts of our employees, along with the trust placed in us by our valued clients. Together, they made 2017 a year we look back on with pride, and we hope 2018 will be an equally successful year for all.

Conferences, tradeshows, and events, oh my!

In 2017, Westchester significantly increased our sponsorship and attendance at conferences and events in publishing, including  Council of Science Editors, Association of American University Presses, Publishers Weekly Star Watch, and National Council of English Teachers among others.

Increasing the growth of our client list

Throughout the year, Westchester Publishing Services became the provider of editorial or composition services to several more publishers, including signing multi-year agreements with prestigious publishers  The MIT Press and Rutgers University Press.

Meanwhile across the pond…

We further expanded our presence in the UK during 2017, sponsoring and attending conferences including London Book Fair, The Bookseller Children’s Conference and FutureBook. We also became a member of the Independent Publishers Guild, which has been an advocate for independent publishers for 55 years.

Expanding into new markets 

In May, we launched our  K-12 Publishing Services division, led by Managing Director, Kevin Gray, who has an experienced and talented team to meet the demand for high-quality content development our clients require.

PW Digital Solutions in India Special Report

Each year Publishers Weekly looks at the developments and innovations in digital production in their Digital in India supplement. We received significant coverage in the July 3rd issue and are proud of being the only US employee-owned company profiled who has full ownership and hands-on management of our production facilities in India.

Strategic partnerships

Shortly before the  EdNET conference this past September, we announced our collaboration with the well-respected digital content provider FableVision Studios. More exciting developments are on the horizon with FableVision Studios as well as other companies in the ed-tech industry, so stay tuned!

Better by design

In November, Westchester Publishing Services brought  Mark DaGrossa on board as our Director of Creative Services. Mark’s extensive knowledge and resources allow us to significantly increase the design capabilities we are able to provide publishers for their titles.

An updated website and Client Portal

On the digital front, we gave our website a makeover, which made it more functional and user-friendly. We also unveiled a new version of our Client Portal

New faces and milestone anniversaries

Westchester Publishing Services has been growing steadily in recent years, with approximately one-quarter of our team joining the company since 2014. We are also fortunate to have employees who have been with us for 20 years or longer, including Roger Mahaffey and Sue Shaw, who each recently celebrated 25 years with Westchester. Bill Foley joined the company in 1976, making his impressive tenure second only to our Founder and CEO Dennis Pistone. Congratulations to all on your careers with Westchester!

Lending a helping hand

Being involved in our local community is important to us at Westchester Publishing Services. In addition to providing a financial donation supporting the efforts of the Connecticut Food Bank, some of our employees also gave of their time to help fill backpacks of food for distribution to area schoolchildren. These backpacks ensure families in need have access to nutritious food when school-based resources are not available. Feeding America has information on how you can support a foodbank in your local area.

A look ahead: 2018 conferences and trade shows

In 2018 Westchester Publishing Services will be involved in more industry events than ever before. We have made sponsorship and attendance commitments for several conferences and tradeshows in the US and the UK, including:

Visit our events page for a complete list, and contact us to set up a convenient time to talk! We look forward to learning more about how we can help you resolve your editorial, design, or production challenges in the year ahead, so you can fully focus on growing your company in 2018 and beyond.

by Mark DaGrossa, Director of Creative Services

Hello, I’m Mark DaGrossa, Director of Creative Services for Westchester Publishing Services. To give you some background about myself, I am a Founder/Partner of Folio Designhaus, an award-winning design firm based in Dayton, Ohio, that has been in business for the past 10 years. Prior to opening my business, I worked in various positions within Mazer Corporation’s design department for 20 years. I welcomed the opportunity to join Westchester because the ability to lead a design team that is part of a true full-service solution for publishers was an exciting prospect to me.

I find that the beginning of the year is a great time to recharge your batteries, both mentally and physically, while also planning upcoming projects. To make book production an even more efficient process for you, I’m pleased to share that we’ve further expanded our service offerings. We now offer art, design, and layout for books and related ancillary publications, giving you access to Westchester’s extensive design resources along with the editorial and production services publishers have relied on for 50 years.

What makes Westchester’s Art & Design team different?

Our art and design team has deep experience within the education field as well as the retail/marketing realm. So, what does this mean for your company? It means that we can design your product from cover to cover, utilizing any or all of the following services:

  • Cover Design – We create design concepts that convey the message and feeling of the final product, whether you need a look which is very traditional, cutting-edge, whimsical or anything in between.
  • Interior Page Design – Whether a textbook, Teachers Guide, or workbook, we know how to design your pages from initial concept or from supplied templates.
  • Illustrations – Our illustration resources can provide a large variety of styles for your custom art. We can create line art, realistic art, cartoon styles, or fully commissioned artwork—whatever specific style your project requires.
  • Photography – We are able to supply product shots, setup shots, or location shots to achieve the perfect image to accompany your written content.
  • Photo Research – We have a highly experienced team of photo researchers who can track down the exact image needed from any stock house, as well as handle rights and permissions. For projects requiring more extensive research or a geography-based image, we can work with historical societies or museums to obtain the required images.

To see examples of the art, design and layout concepts our team is capable of executing on your projects, click the image below:

I will cover topics including design principles, illustrations, stock photography, fonts, and printing in upcoming blog posts. I will also share with you the thought process that shapes how my team creates amazing designs for your products, and point out things which may help make your job just a tad easier.

I welcome the opportunity to communicate with you, so feel free to reach out and ask me any questions you have about art, design, and layout. We look forward to learning about your design requirements and helping you create a finished product that not only excites your customers but is something you and your company can be extremely proud of. I hope that you will keep Westchester Publishing Services in mind when considering design-related aspects for your new projects.

Have a great day!

Mark DaGrossa