The Benefits of Using the Right Vendor Instead of In-House Resources
In my previous article, “The Benefits of Sending Pre-Press Production Work to a Vendor,” I discussed the potential cost savings publishers can achieve when using a large pre-press production vendor with an India based composition house vs. handling this pre-press work in-house. In this article, I will focus on the question of vendor quality compared to the quality of final work product produced by in-house staff.
To jump right in, let me give you two key reasons why a large vendor can (let me emphasize “large” and “can,” which I’ll come back to) achieve better work product quality than in-house staff:
1. Expert Staff – The professionals and staff handling each task along the production workflow are specialists, experts in performing their specific responsibility – back to the time-honored principle – practice (or experience) makes perfect. Adding to this, because a service vendor must have experts in each task along the workflow, they must ensure each expert is well-trained and continues to learn about new systems or processes – otherwise, they will lose the game.
2. Quality Controls – Despite the fact that a provider has experts handling each task, those experts are human beings, and they will occasionally make mistakes. A good service vendor understands they must have comprehensive Quality Control procedures to identify and correct any errors that might occur.
Using baseball as an analogy, while a publisher can bring on experts in any and all tasks within their production workflow just as a service provider does, is it possible once the publisher has brought in that expert “shortstop” to keep the shortstop playing in that position full time? Without a substantial and steady volume of projects flowing through the workflow, and all the other positions filled with their own experts (1st base, catcher, etc.), I submit the answer is no, it’s not possible for that in-house expert to only handle one key responsibility. The next question a publisher has to ask themselves if how much training, most importantly on-going training will they be able to provide for those in-house experts receive? I’ve worked in several very large companies, and job-specific training after day one was practically non-existent. As a practical matter and a reality, It’s just not realistic from a financial standpoint for a publisher to maintain experts at each stage of the pre-press production workflow.
As a vendor providing a service where product quality can mean the difference between a successful business and total business failure, it would be playing Russian roulette not to have comprehensive Quality Control procedures in place. In this case, we’re talking about the primary product of publishers, the books and other publications they sell, where even a single quality failure could have disastrous implications. At Westchester, we have QC procedures in place aimed at achieving 100% quality assurance. While it is possible for a publisher to have similar QC procedures in place, often the pressure of keeping internal costs low wins out over having the extra staff necessary to perform those QC functions. Ultimately, the risk of quality issues getting through to final publications are a trade-off these publishers live with, but they don’t have to.
Now let’s come back to why a “large” vendor “can”.
The importance of being a “large” vendor is related to the challenge of a publisher having experts in each key position along the workflow. In order to maintain experts in each key position, there must be a volume of work to keep them engaged and productive in that position. If you only keep an in-house paginator engaged part-time setting pages in InDesign – and doing completely different tasks the rest of the time – will they ever be as good and efficient as someone doing the same task full time? Being a large vendor ensures the volume of work necessary to keep the experts in place in all positions at all times, performing at the top of their game.
The importance above of saying a vendor “can,” relates to a common complaint in today’s pre-press production service market. Large service providers may have the resources and the impetus to institute comprehensive QC procedures which ensure very high-quality end product – but many do not. At Westchester, we take pride in separating our company from those vendors who are unable to deliver near-perfect quality. Once again, we aim to achieve 100% quality assurance for all our publisher clients.
You might be asking, can a vendor provide all this, experts along the entire workflow plus comprehensive quality control procedures? Tying back to key points in my previous article about higher vendor efficiency, the answer is yes, as a result of larger volumes as well as an extremely cost-efficient workforce on the typesetting side of the workflow.
Westchester Publishing Services with our 40+ U.S. based production editors/project managers, 450+ network of copyeditors, a U.S. based customer service department, and 100% company owned and U.S. managed composition/typesetting facilities located in India, is the only U.S. employee-owned company of scale focused solely on pre-press production services. Let us take care of the editorial and production and after we take care of the coordination and hand-off of your final print files with your designated printer, we’ll leave the printing to the experts in that field.
In 2022, we continued our successful partnership with Publishers Weekly, hosting two highly attended and informative webinars. In the spring, panelists Michael Jacobs, Lorraine Shanley, Jessica Ryan and Jim Fetherston discussed how each of their respective areas of the publishing industry were 
Also in the fall, consultant Jay Diskey was a panelist for the Westchester Education Services webinar, 
Our colleagues in the UK expanded their ranks to continue serving the growing client base Westchester works with beyond the North American market. Joining the education team throughout the year were Thomas Storr, Emma Hudson, and Adam Wilkinson. In June, 
As our client base inside the United States has continued to experience stellar growth, several of our US-based editorial and production staff received well-deserved promotions during the year. Some of the long-time employees who are bringing their vast experience into new roles are Terry Colosimo, Scott Keeney, Wendy Muto, Celeste Bilyard, Amanda Montes de Oca, Melody Negron and Erin Davis. Congratulations and continued success!
It was also an exciting spring and summer of growth for the Westchester Education Services team as they welcomed several new people. Content Directors, Jennifer Cole and Laura Cunningham, Senior Editor, Tara Hlavinka, and Director of Client Solutions, Kevin Schroeder all arrived at Westchester in the spring, as shared in 
In June, 
Members of the Westchester Education UK & International, and Westchester Publishing Services UK teams participated in several publishing industry events during the spring, including sponsoring the 
Our Westchester Education Services colleagues were busy attending several industry conferences in-person, including BETT UK in late winter, ASU-GSV in the spring, and several events in late fall, including sponsoring the EdWeek Market Brief Summit in November 
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As 2022 comes to a close, and many of us are in the midst of more holiday travel than we’ve done in years, it occurs to me that 2023 may be a year more like the pre-pandemic business years than we have seen in a while. 